Code of Conduct Policy
Purpose and scope
This Code sets out the standards of behaviour expected of every Norvica Logistics director, employee, and contractor, and of the agents and sub-contractors who act on our behalf. It applies wherever we operate. Where this Code sets a higher standard than local law or custom, this Code applies.
Our commitments
We act with honesty and integrity. We keep our promises to clients. We comply with the law of every country we touch. And we treat colleagues, customers, suppliers, authorities, and the public with respect.
Compliance with the law
We obey all applicable laws and regulations — including customs, aviation, maritime, road-transport, sanctions, export-control, anti-bribery, competition, data-protection, employment, and health-and-safety law. If you are unsure whether something is permitted, ask before you act.
Trade controls and sanctions
Because we move international, diplomatic, and high-value cargo, we screen the parties and goods we handle, we refuse shipments that would breach sanctions or export controls, and we never knowingly facilitate the movement of prohibited or undeclared goods.
Anti-bribery and corruption
We do not offer, give, request, or accept bribes, kickbacks, or facilitation payments — directly or through a third party. See our Anti-Corruption Policy.
Gifts and hospitality
Gifts and entertainment must be modest, transparent, and never capable of improperly influencing a decision. See our Gifts & Entertainment Policy.
Conflicts of interest
We avoid situations where personal, family, or financial interests conflict — or appear to conflict — with Norvica’s, and we disclose any such situations so they can be managed.
Fair dealing
We compete on the merits of our service. We deal honestly with clients, carriers, insurers, and authorities, and we do not misrepresent our capabilities, our prices, or our paperwork.
Confidentiality and data protection
We protect client, partner, and employee information, use it only for legitimate business purposes, and handle personal data lawfully.
Company and client assets
We safeguard the cargo entrusted to us and use company resources responsibly and only for proper purposes.
Our people
We provide a safe workplace and do not tolerate discrimination, harassment, forced labour, or child labour — in our own operations or in our supply chain. See our Health & Safety Policy, Environmental Policy, and Child Labour Policy.
Accurate records
Our manifests, customs declarations, financial records, and reports are complete and accurate. We never falsify a document or make a misleading entry.
Raising concerns
Anyone who suspects a breach of this Code or of the law should report it to Norvica management. We investigate reports made in good faith, and we do not tolerate retaliation against anyone who raises a concern honestly — even if they turn out to be mistaken.
Breaches
Breaching this Code may lead to disciplinary action up to and including dismissal, termination of a contract or supplier relationship, and referral to the authorities.
This policy is maintained by the management of Norvica Logistics. For questions, or to report a concern, contact info@norvica.ae. Norvica may update this policy from time to time; the version published here is the current one.